Warranty & buyer protection

Warranty & buyer protection

Every order placed on this site is covered by our returns window, by any manufacturer warranty that applies to the product, and by the chargeback rights your card issuer or PayPal gives you. We do not ask you to give those up.

Arrived damaged or faulty

Send a photo of the item and its packaging within 48 hours of delivery. We ship a replacement or refund in full, and return shipping is on us. This applies whether the damage happened in transit or the unit was faulty from the factory.

Not as described

If the product you receive differs materially from its listing — wrong size, wrong colour, wrong model — tell us within 30 days. We arrange collection and refund in full.

Manufacturer warranty

Many of the products we carry include a manufacturer warranty. Where one applies, we keep the documentation available and can forward your claim to the maker, or you may contact them directly with your order number as proof of purchase.

Covered within the first 30 days

• Dead on arrival, or fails within normal first use
• Damaged in transit
• Incorrect or missing parts
• Item materially different from the listing

Not covered

• Wear from normal use, or damage caused by misuse, modification or unauthorised repair
• Consumables and items that are deliberately used once (for example opened hygiene products)
• Claims raised after the returns window where no manufacturing fault is evident

Your statutory rights

Nothing on this page limits any consumer right you have under the law of your state, or your right to raise a dispute with your card issuer or PayPal. If you are not satisfied with how we handled a claim, tell us — we will escalate it internally before you need to go further.